Account migration and access

Will my old JWaves account be migrated?

Yes. During the migration from the legacy JWaves service, existing user accounts are migrated to the new platform where possible.

Migrated users keep their existing username and password. If your password does not work after migration, use the password reset flow or contact support.

Migrated accounts start on the Free plan by default. You can upgrade from the account settings available from the Projects page.

Will my old JWaves projects be migrated?

No. Legacy project data cannot be migrated to the new JWaves platform.

If you need to keep data from the legacy service, export or save it before the legacy service is retired. Legacy projects will not appear in the new platform after migration.

Why can I not access a project?

Project access depends on the account that owns the project.

If you cannot see an expected project, verify that you are signed in with the correct account. If the project still does not appear, contact support with your account email and project name.

How do I reset my password?

Use the password reset link from the login page. If you migrated from the legacy service and your old password does not work, reset your password before contacting support.